Billing and Payments
If the customer pays by card, all transactions, including refunds, are handled by eMAG.
If the customer chooses payment by bank transfer, the payment goes directly to your account.
In case of returns, you must issue the refund yourself.
eMAG pays out money twice a month: For the period from the 1st to the 15th of the current month, payment is made on the 18th of the month or the first working day after the 18th. For the period from the 16th to the end of the current month, payment is made on the 3rd day of the following month or the first working day after that date.
You can download invoices and reports in Financial - Detailed reports / Invoice / Payouts.
Even though amounts are shown in RON / HUF / BGN, eMAG transfers the payment to your account in EUR, which is also indicated on the invoice.
eMAG Financial
In the eMAG interface, on the left column, at the very bottom, you will find Financial.
Detailed reports - detailed reports that show the amounts from each invoice.
Invoices - all invoices.
Customer receivables - displays all receivables related to order processing or open return requests.
Payouts - displays the income balance for the billing period. Here, you can see all amounts - income, vouchers, commissions, as well as the balance from the last billing.
Order P&L - shows the net sales value for each of your orders after deducting the applicable commission.