👉🏼 The customer has the right to request a return of the goods. They can return the goods within 14 days without giving a reason, but generally, the return period is 30 days.
👉🏼 In the order and return management system - returns in Amazon Seller Central, automatic return approval is set. If everything is in accordance with Amazon's conditions, Amazon will automatically approve the request.
Sometimes, however, Amazon rejects the return, and then it awaits manual approval. Therefore, it would be necessary for you as the client to check at least twice a week whether any authorization is "pending" in this way. It must then be approved or rejected from the primary account. You need to monitor this from your side to avoid incorrect return confirmations (complaints that the customer did not have the right, etc.).
In general, it works like this:
The customer requests a return in the administration of the given order.
If the customer is entitled to it according to Amazon's terms, Amazon approves the return and provides the customer with an address (in some countries like the UK, Amazon may also provide a return label right away, which will then be deducted from your invoice).
If Amazon does not approve it for some reason, it is up to you to manually approve or reject the return.
An RMA number - return ID for the given order - is generated for the customer, which we can then use to identify the return.
The customer sends it, and you or Amazon then refunds the money.