This section explains when it is necessary to reimburse customers for return shipping costs and when the customer is responsible for covering these costs.
⚠️ IMPORTANT
If the item's value exceeds 40 EUR or if it is a FASHION item, the seller is always responsible for reimbursing the shipping costs.
Reason for Return | Who Pays for Shipping |
Other Reason | Customer |
Ordered by Mistake | Customer |
Better Price Available | Customer |
No Reason Provided | Customer |
Incompatible or Unusable for Intended Purpose | Customer |
Damaged Due to Poor Packaging | Seller |
Arrived Too Late | Seller |
Missing Parts or Accessories | Seller |
Damaged During Shipping | Seller |
Different from What Was Ordered | Seller |
Defective / Not Functioning Properly | Seller |
Extra Item Delivered | Seller |
No Longer Wanted | Customer |
Defect Appeared After Use | Seller |
Unauthorized Purchase | Seller |
Item Not Yet Received | Seller |
Item Was Defective | Seller |
Item Description Was Inaccurate | Seller |
Not Satisfied with Quality | Seller |
Fabric Not as Expected | Seller |
No Longer Needed | Customer |
Item is Too Large | Customer |
Item is Too Small | Customer |
Item is Too Long | Customer |
Item is Too Short | Customer |
Incorrect Item Sent | Seller |
Missing Parts | Seller |
Damaged on Arrival | Seller |
Ordered Wrong Style/Size/Color | Customer |
Different from Website Description | Seller |
Don't Like the Fabric | Customer |
Didn't Like the Color | Customer |
Wrong Size: Too Small/Short | Customer |
Wrong Size: Too Large/Long | Customer |
Dead Battery/Not Working | Seller |
Missing Paperwork/Manual/Warranty | Seller |
Broken or Non-Functional Clasp | Seller |
Missing or Loose Stone | Seller |
Missing Promised Certification | Seller |
Damaged/Unacceptable Condition | Seller |
Activation Failure | Seller |
Poor Service Coverage | Seller |