⚠️ Initial Considerations: It's crucial to follow all guidelines to avoid account suspension, which is challenging to reverse.
Key Points
Along with the Amazon seller account, a virtual Amazon payment account is also created through which money flows.
The payment account has the status of a classic bank account at European level.
Verification takes place here as with the creation of a real bank account or PayPal.
Amazon will verify in detail the company, all managing directors and co-owners who have a stake of more than 20%.
The verification is mostly done by an automated machine/robot that does not understand the complex structure of large companies or joint stock companies.
In exceptional cases, it is easier to set up a new LLC to make the verification really fast.
If you have had an Amazon account in the past, it is important to pass on such information, otherwise you will get blocked straight away when you set up another account.
LLCs where 1 or 2 people are the managing director are the fastest to set up and verify.
What documents can Amazon request translated?
Official translations into English or German may be required.
Translated documents that Amazon may require:
Commercial register extract
Company statutes
Company payment card and bank account proof
Address verification for both company and owner
(Documents that Amazon may require translated will be indicated by an asterisk* below)
What is needed to verify a company?
🗣️ All documents we send to Amazon must be scanned in colour and of high quality. Amazon will not accept incomplete documents, phone photos, or screenshots of screens!
Formats *.png, *.tiff, *.tif, *.jpg, *.jpeg *.pdf
1. Extract from the Commercial Register (*)
Downloaded from or.justice.cz, if you have a certified translation into English or German, please send us the following.
2. Corporate credit card
It is used for verification and for charging fees. It is necessary that the card is enabled for online card payments and 3D secure transfers. Only the front side is required.
3. Corporate bank account to receive payments
What does the bank account verification document need to meet?
The following are accepted as proof: EITHER 1) Bank Account Statement / Bank Statement OR 2) Letter from the bank. HERE EXAMPLE
The IBAN and SWIFT must always be entered.
The name and account number on the proof must exactly match the name and account number you entered when you registered.
The date of issue of the document must not be older than 90 days.
⚠️ If the required documents are not provided, Amazon will not release payments.
Proof of the company's permanent address
⚠️ The scan must not be older than 90 days. The document must be easy to read.
One of the following is required:
Internet bill
Telephone bill
Water, gas, or electricity bill
Bank statement (as mentioned previously)
Company statutes
Company Statutes (by-laws/articles of association) (*)
Statutes, in addition to the partnership agreement, can optionally (non-mandatorily) be adopted by a limited liability company (s.r.o.).
Statutes outline the principles of the company's internal organization and further detail certain matters contained in the partnership agreement.
The partnership agreement, usually a public deed in the form of a notarial record, is used when establishing a company and is a mandatory document.
The founding charter replaces the partnership agreement for companies established by a single founder.
What is needed for personal verification?
Passport or ID Card of the Owner
⚠️ The scan must be in color and clearly readable.
Amazon requires scans of both sides separately for each document.
The passport must be scanned or photographed in its entirety (like a book)
Proof of Address of the Owner
⚠️ The scan must not be older than 90 days, should be clearly readable, and the address must match the permanent address on the ID.
Accepted Documents:
Personal bank statement (best option; amounts can be blacked out)
Internet, telephone, water, gas, or electricity bills
💡 If you are still blocked, contact ✉️ amazon@expan.do.
Where to Next?
For more information about the customer support line and return addresses, please visit the original page down below: