The customer has the right to withdraw from the contract concluded between the customer and the seller in writing within 14 days from the day the customer received the product, without providing any reason.
If it concerns a return of goods by the customer👇
👉 If the value of the returned product exceeds €40.00 (€40.01 excluding shipping), the seller must bear the return shipping costs.
👉 In the event of an effective cancellation declaration, the Seller is obliged to take back the delivered Products and cancel the order in the Supplier's system without undue delay after receiving the goods, thereby refunding the Customer the paid purchase price and any applicable shipping costs.
💡 In addition to these standard return rules, the merchant can offer the customer an even better option, such as an extended return period or free returns.
More information can be found here.
Consumers' right of withdrawal when receiving parcels
If customers purchase as consumers, meaning the order is made for purposes that cannot predominantly be attributed to commercial or independent professional activities, a 14-day right of withdrawal applies, as outlined in the following sections.
For commercial customers, the right of withdrawal is excluded.
Cancellation Policy
You have the right to withdraw from this contract within 14 days without providing any reason.
The withdrawal period is 14 days from the day you, or a third party designated by you who is not the carrier, takes possession of the goods.
To exercise your right of withdrawal, you must contact Kaufland at the following address:
Kaufland e-commerce GmbH/Marketplace,
c/o real,- Digital Payment & Technology Services GmbH,
Habsburgerring 2, 50674 Kolín nad Rýnem (BEZ ZPĚTNÉ ADRESY),
Po-So: 8:00-22:00 (kromě státních svátků),
Tel.: 0221 567972-98,
Fax: 0221 567973-78,
Contact form: https://www.kaufland.de/kontakt/formular/
Through a clear statement (e.g., a letter sent by mail, fax, or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Cancellation
If you withdraw from this contract, we are required to refund all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day we receive notice of your withdrawal from this contract.
For this refund, we will use the same payment method you used for the original transaction unless we explicitly agree otherwise with you; in no case will you be charged any fees for this refund.
We may withhold the refund until we have received the goods back or you have provided proof of returning the goods, whichever occurs first.
You must return or hand over the goods to us immediately, but no later than 14 days from the day on which you informed us of the withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired. You bear the direct costs of returning the goods.
Od hodnoty vráceného výrobku 40,00 EUR (40,01 EUR; bez poštovného Hinsendung) neseme náklady na vrácení.
Ztrátu hodnoty zboží budete muset uhradit pouze v případě, že tato ztráta hodnoty vznikla v důsledku manipulace se zbožím, která není nezbytná pro kontrolu stavu, vlastností a funkčnosti zboží.
For returned products valued at €40.00 (€40.01 excluding shipping costs), we will bear the return shipping costs.
You will only be required to cover any loss in value of the goods if this loss results from handling the goods in a way that is not necessary to verify their condition, properties, and functionality.
For returned products valued at €40.00 (€40.01 excluding shipping costs), we will bear the return shipping costs.
You will only be required to cover any loss in value of the goods if this loss results from handling the goods in a way that is not necessary to verify their condition, properties, and functionality.
We will collect the goods.
You will only be required to cover any loss in value of the goods if this loss results from handling the goods in a way that is not necessary to verify their condition, properties, and functionality.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to the following contracts:
choice or specification is decisive, or which are clearly tailored to the personal needs of the consumer.
For the delivery of goods that can quickly spoil or whose expiration date would be quickly exceeded. Cut flowers are perishable goods. For this reason, we explicitly point out that the right of withdrawal, as generally provided for in Section 312g (1) of the German Civil Code (BGB), is excluded for such goods in accordance with Section 312g (2) No. 2 BGB and therefore has no validity.
For the delivery of alcoholic beverages, the price of which was agreed upon at the time of the contract conclusion, but which can be delivered no earlier than 30 days after the contract was concluded and whose current value depends on market fluctuations that the entrepreneur cannot influence.
For the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts;
For the delivery of sealed goods that are not suitable for return due to health protection or hygiene reasons if the seal was removed after delivery;
For the delivery of goods which, after delivery, due to their nature, were inseparably mixed with other goods;
For the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.