⚠️eBay does not have an English interface; the only option is to translate the page using Google Translate.
Order details and important information.
Log in to your eBay account - orders are here.
Filter is BESTELLUNGEN / Noch nicht verschickt (unprocessed)
You need to click on the order details.
How to read an order
Order Details - Important Information
Datum für Lieferung ca.: 9. Jun 2022 - 14. Jun 2022 - delivery date of the package to the customer
Käufer hat bezahlt - when the customer paid
Versand bis - date by which the order needs to be shipped (confirmed)
Lieferung - shipping of the package
Versanddetails - customer information
Artikel - Product information in the order
SKU - Same as on Amazon / EXPANDO APP
Anz. - quantity 2 x - 2(2 verfügbar)
How to confirm an order
Versandetikett kaufen and blue arrow
Als verschickt markiren - mark as sent
Sendungsnummer hinzufugen - add tracking number
How to cancel an order
Versandetikett kaufen and blue arrow
Kauf abbreche - cancel order
From the dropdown, select:
Artikel nicht mehr vorrätig oder beschädigt - Item out of stock - Out of stock / not available
Käufer hat um Abbruch gebeten - Buyer has requested cancellation - Customer wants to cancel the order (e.g., they need the product sooner, and we cannot deliver it).
Problem mit der Lieferadresse des Käufers - Problem with the customer's address.
💡The fee (commission) from an eBay order will be refunded by eBay on your behalf.